What is Health Care Home?
The Health Care:
- Enables more control of the day, for practice teams via a continuous improvement approach, new ways of working and supporting a culture of innovation.
- Enables increased access and options, for patients via enhanced same day triage, increased use of patient portal and proactive management of patients with chronic conditions and complex care needs.
- Supports more sustainable general practices, for communities and practice owners via changes to the way demand is managed, changes to patient and staff work flow and innovative ways of using existing and new workforce.
The New Zealand based Health Care Home model was originally developed and piloted through Pinnacle Midlands Health Network.
A national Health Care Home Collaborative has developed a HCH Model of Care framework in the form of a maturity matrix, a credentialing and certification process and a national dataset to measure practice and System level outcomes for Health Care Home practices.
The membership of the National Collaborative is growing and now includes 13 Primary Health Organisations and five DHBs and supporting organisations include GPNZ; RNZCGP and the DHB National CEO group.
Implementing a Health Care Home model in the Nelson Marlborough region is a top priority for ToSHA and is being implemented district wide through Marlborough Primary Health and Nelson Bays Primary Health in partnership with Nelson Marlborough Health.
What is the Health Care Home Model of Care?
The model of care is divided into four domains. Each domain has a set of characteristics that describe the way of working in a Health Care Home.
Many Practice Teams are likely to be already innovating in some or many of the areas that are articulated in the HCH model of care but as a package, the HCH model supports practices to achieve specific outcomes through a comprehensive supported change programme.
Health Care Home Model of Care Requirements
The Health Care Home model of requirements offers a national framework to help PHOs, practices and providers adopt and develop the Health Care Home model. These requirements formalise the journey through a maturity matrix and benchmarking measures. Click on the model here…
Health Care Home National Collaborative
The New Zealand Health Care Home Collaborative is a network of DHBs, PHOs and practices who are on the Health Care Home journey. The Network supports primary care networks and practices to improve patient services, increase efficiency, and expand staff roles. Find out more – www.healthcarehome.org.nz